Customer satisfaction survey
Help us to further improve the NFG
At the NFG, we believe it is important to continuously improve our services. Your experiences and opinions are indispensable in this process. Whether you are a member, have recently been in contact with us, or use our services: your feedback helps us to better meet your needs.
Completing the customer satisfaction survey takes only a few minutes and is processed completely anonymously. We use the results to further strengthen our quality, support, and communication.
Click here to participate to the customer satisfaction survey.
Thank you very much in advance for your contribution to the quality and development of the NFG.
Why are we asking you to participate in the customer satisfaction survey?
The NFG customer satisfaction survey helps us understand what is going well and where we can improve our services. Whether you are a healthcare professional affiliated or a client using an affiliated therapist, your experience counts towards the further development of our professional association. We use the results of the customer satisfaction survey, among other things, to better align our training requirements, communication, and support with practice.
What happens to the results?
The results of the customer satisfaction survey are processed anonymously and discussed internally within the board and the relevant committees. Where necessary, we translate the findings into concrete improvements, for example in the way we support members, how we communicate with clients, or how the registration process works. We regularly share the main findings of the survey via the newsletter so that you can see what has been done with your feedback.
How long does it take to fill it out?
Completing the customer satisfaction survey takes only a few minutes on average. The questionnaire consists of a limited number of targeted questions about your experience with the NFG, supplemented by the option to provide an explanation in your own words. The more members and clients participate in the customer satisfaction survey, the more reliable the picture we get.
Frequently Asked Questions
Is my participation in the customer satisfaction survey mandatory?
No, participation is always voluntary, but we greatly appreciate your feedback.
Will my answers remain anonymous?
Yes, the answers are processed anonymously, unless you indicate that we may contact you.
How often does the NFG organize this research?
We repeat the customer satisfaction survey periodically so that we can track developments in quality and satisfaction.
Read more about the NFG and our training requirements for affiliated care providers.
What should you pay attention to when giving feedback?
Please try to be as specific as possible when filling out the form: for example, mention a specific situation in which you had contact with the NFG, or describe what you found pleasant or, conversely, difficult about the application process. Concrete examples help us form a clearer picture more quickly of what is going well and what could be improved. We would also like to hear about positive experiences, so that we know which aspects of our services already align well with practice.
Contributing ideas about the future of the NFG
In addition to the client satisfaction survey, the NFG regularly organizes member meetings and consultation sessions where members can contribute ideas regarding policy, training, and the direction of the association. This combination of quantitative feedback via the survey and personal conversations gives us a more complete picture of what is on the minds of members and clients. In this way, the NFG remains an organization that continuously adapts to the needs of the people it represents and supports, today and in the future.
If you have any additional comments regarding the customer satisfaction survey, please feel free to contact us. contact Join us. We read and appreciate every response.
